After-Sales Technical Support

Our relationship with clients doesn't end at delivery. We provide ongoing after-sales technical support, including troubleshooting, maintenance guidance, and periodic inspection assistance, to ensure the long-term performance of our products. Our team remains available to address queries and provide technical clarifications throughout the service life of the installed products.

Installation-Stage Support

Our technical engineers are available to supervise or advise during installation, in line with the requirement in IRC:SP:69-2011 that expansion joints be installed under the manufacturer's/supplier's engineer's supervision.

Site queries relating to presetting, alignment, temperature-based gap adjustment, and anchorage are addressed directly by our technical team during the installation window.

Periodic Inspection Assistance

We assist clients with periodic inspection of installed bearings and joints, aligned with the inspection intervals recommended in IRC:SP:69-2011 (Cl. 10) — annually for the first five years, and once every two years thereafter, or after unusual events such as heavy traffic, earthquakes, or flooding.

Inspection support covers checking for debris accumulation, riding comfort/alignment, movement performance, corrosion, and condition of elastomeric/sealing components.

Troubleshooting & Maintenance Guidance

Our team provides remedial guidance for common in-service issues — locked-in or jammed joints, leakage, noise, corrosion, or seal damage — and recommends the appropriate corrective action, from minor repair to component replacement.

Where replacement of a bearing or joint component becomes necessary, we support clients through the process in consultation with the original design, consistent with the guidance in IRC:SP:69-2011 (Cl. 12).

Warranty & Ongoing Contact

Products are backed by our standard warranty terms, and our technical team remains a single point of contact for clarifications, documentation, or support requests through the service life of the installed products.